The UK Gambling Commission issued another warning towards the personnel of Caesars Entertainment. After the regulatory body imposed a £13 million fine on the casino operator in April 2020, it continued its investigation to further regulate the activities offered by Caesars Entertainment UK Limited.
The heavy fine was levied on the company as a penalty for violating several rules, including guidelines for social responsibility, money laundering, and customer interaction protocols. According to the Gambling Commission, the main victims of these violations were the high-roller VIP customers of the casino, which is the London subsidiary of the major American casino company Caesars Entertainment Incorporated.
One of the cases that show the casino company’s weaknesses revealed that a Caesars Entertainment UK customer was allowed to spend £820,000 and lose a total of £240,000 over the course of 13 months. This shows that the London subsidiary of Caesars Entertainment Incorporated failed to take the needed measure and investigate the high-value player’s source of funds.
Another proof of the operator’s lackings was a case of a player spending £800,000 at the casino and losing £795,000. That happened despite the player being flagged as an individual with a high-risk potential. Yet again, the casino operator failed to check the source of funds of the vulnerable player. Due to the company’s lacking points, the regulatory body decided to revoke the personal management licenses (PML) of three senior managers of Ceasars Entertainment UK Limited.
The UK Gambling Commission Issues Warnings to Personal Management Licence Holders
As a continuation of the Commission’s investigation on Caesars Entertainment and its PML holders, the regulator issued several warnings. In addition to scrapping the licenses of three PML holders, the Gambling Commission warned seven PML holders about potentially losing their licenses. Meanwhile, two PML holders who were also under investigation were advised to conduct letters.
The UK Gambling Commission also advised 18 PML holders who were not included in the review process to also conduct letters. While the regulator was pursuing its investigation, one PML holder decided to give up their licenses before the results of the review were announced. Meanwhile, one PML holder lost their licenses as a result of failing to pay their license fees.
Among the PML holders who lost their licenses, there was also a case of revoking a license due to a public altercation between the said Caesar’s PML holder and a guest of the casino. After the latest decisions of the Gambling Commission, its sanctions register was updated, showing the PML holders with revoked licenses and those who have received warnings.
The UK Gambling Commission’s Executive Director, Richard Watson, warned all PML holders that they will be held accountable for the failings in management operations under their respective casino operators. Currently, most PML holders got away with only warnings but the Commission will carry on with its investigation and will continue to revoke licenses whenever it is needed.
- Author
Olivia Cole
